Frequently Asked Questions
DARKSIDE HAUNTED HOUSE IS OPEN RAIN OR SHINE
The Darkside Haunted House is both an outdoor and an indoor attraction. Please dress appropriately that includes footwear.
The Darkside Haunted House uses fog machines and strobe lights if you have any medical conditions which may be affected by these do not enter. If you are pregnant or have a heart condition, or have or have had a back or neck injury, or any type of injury that would prevent you from physical activity DO NOT ENTER.
What age is appropriate for the haunted house?
Due to the scary themes and graphic nature of our haunted house, we do not recommend bringing anyone under the age of 12 to our haunted house. You may not carry your child through the attraction they must walk through on their own. Anyone younger than 12 must be accompanied by an adult. We offer a daytime matinee lights on no Actors on select Saturdays and Sundays from 1:00 pm to 5:00 pm which is a great time for families or the faint of heart!
Where are you located?
See our Location & Directions page for that information.
When are you open?
Our Season begins on September 30th For a complete schedule click here
Will I be touched in the haunted house?
No. No actor will try to touch you. So please do not touch us or our props. Any touching that occurs would be accidental and due to dark conditions and small spaces or the people in your group trying to escape the terror.
Are you open in rain or snowy conditions?
Yes. We are open in all weather conditions, but be aware that this is an outdoor & indoor attraction. Please wear appropriate footwear/outerwear for these conditions. Umbrellas are not permitted inside the haunted house. In case of severe weather always check our facebook page for the latest updates.
Can we take photos inside the haunted house?
Photography of any kind is not permitted inside the haunted house. Please leave cell phones in your car or secure them in your pockets so you do not lose it inside the attractions.
Do you sell souvenirs?
We will be selling T-Shirts and bumper stickers at our concession stand
Does your attraction have security?
We have a full security staff on hand at all times. They have undergone training to keep you safe (even when it feels a little scary). All security staff are in communication via radios and we have infrared cameras placed throughout so we can see you even when you can not see us.
Are you wheelchair accessible?
The DARKSIDE HAUNTED HOUSE is HANDICAP ACCESSIBLE. Most wheel chairs can navigate the attraction there are a few that will not make it through due to there size. IN ORDER TO PROVIDE YOU WITH THE BEST SHOW, WE RECOMMEND COMING SUN-THURS..
Do the lines get really long?
On Friday and Saturday nights the lines do get longer the closer we get to Halloween, we have great line Management and even on our busiest nights the wait usually isn't more than 1 1/2 hours. We do offer a fast pass ticket for those that do not wish to wait on the General admission line. Also the weekday nights are the same show as the weekend with much shorter lines for those who do not want to wait on the long weekend lines.
Can we bring our own food & drinks?
The consumption of outside food or drink is not permitted anywhere on our property. Feel free to visit our concessions booth or food truck to purchase something to eat or drink.
Are there things to eat at Darkside Haunted House?
Yes. We have our own concessions stand where we offer snacks, sodas, Water. We also host a food truck on most evenings for Hot Food and Beverages.
Can I buy tickets in advance online?
Yes! Tickets are $25 for General Admission & $35 for a Fast Pass before October 13th. After October 12th the Tickets are $30 for General Admission & $40 for a Fast Pass. Click here to purchase tickets.
Do you take Credit/ Debit Cards?
We do not take credit cards at the door if you need to use a credit or debit card please purchase your tickets online here
Is there an ATM?
No, we do not have an ATM onsite.
How do I avoid waiting in line? What is a Fast Pass?
A Fast Pass allows you to enter the Haunted House with a significantly reduced wait time. Your Fast Pass gets you on to the separate Fast Pass line which is to the right of the General admission line.
Do you offer group discounts?
Yes we do for groups of 15 or more people for more information on group rates email firstname.lastname@example.org
Is there parking at Darkside Haunted House?
There is free onsite Parking.
Please follow the parking attendants directions,
Please do not leave your trash in the Parking lot.
Is there a place to put my bag and other personal belongings?
We advise that patrons bring minimum baggage with them. Please leave bulky bags and other items, including hooded sweatshirts and large, bulky jackets at home or safe with a friend. We do not have lockers and assume no responsibility for lost or damaged items being carried by patrons or left in vehicles. Additionally, make sure that your cell phone and personal items being carried on your person are safely tucked away and stored.
This seems too scary for my kid. Do you have an option for me and my family?
We have a Daytime Matinee, lights on no actors show with Family-friendly tunes complete the atmosphere on select weekend days for a complete schedule click here.
If I am to scared can I get out?
Yes there are emergency exits located through out both attractions in which you can leave if your are to scared to continue.
Can I get a refund if I decide I am too scared to enter the haunted house or I Do not make it all the way through?
No, there are no refunds under any circumstances. You are paying us to scare you and we do enjoy our job.
Are there Bathrooms at the haunted house?
Yes, we have Porta Potties that are located at the rear of the building on the parking lot side, probably a wise decision to use them before you enter.
READ THIS BEFORE ENTERING ANY OF THE ATTRACTIONS!
This attraction reserves the right to refuse admission to anyone.
You will experience intense audio, lighting, extreme low visibility, strobe lights,
fog, wet conditions, special effects, sudden actions and an overall physically demanding environment. You should NOT ENTER a haunted house if you suffer from asthma, heart conditions, epilepsy, physical ailments ,respiratory or any type of medical problem, or are pregnant or suffer any form of mental disease including Claustrophobia.
DO NOT ENTER the attraction if you are intoxicated, wearing any form of cast, medical brace, using crutches, or have any type of physical limitations. Do not enter the attraction if you taking medication or using drugs of any type. You will not be admitted if any of these conditions are to be noticed by our staff.
DO NOT ENTER IF YOU SUFFER FROM ∙ ASTHMA ∙ HEART CONDITIONS ∙ SIEZURES ∙ OR ANY TYPE OF MENTAL, PHYSICAL, RESPIRATORY AND OR MEDICAL PROBLEMS
DO NOT Smoke, run, eat or drink inside the attraction. There are no open flames, touching of the actors, customers, or props inside the attraction. No video or photography is allowed inside the attraction. You will not be admitted or asked to leave the attraction if you do not follow these rules without a refund.
THERE ARE NO REFUNDS! ENTER AT YOUR OWN RISK!
By purchasing this ticket you are agreeing to these terms and acknowledge that your ticket is a revocable license and may be taken and admission refused at any time without refund if you do not follow these rules. The holder of this ticket understands that there is inherent risk with attending this attraction. The ticket holder voluntarily assumes all risks and dangers associated with participation in this attraction. In consideration and acceptance of entrance into this attraction the ticket holder agrees to release the operator, it's parent corporations, affiliates, officers, directors, employees and landlord from any liability, harm, injury, death, cost or expense that may arise directly or indirectly from attending this attraction or any of the attractions at this location.
PLEASE BE AWARE THAT BY ENTERING THIS AREA, YOU CONSENT TO YOUR VOICE, NAME, AND/OR LIKENESS BEING USED, WITHOUT COMPENSATION, IN FILMS AND TAPES FOR EXPLOITATION IN ANY AND ALL MEDIA, WHETHER NOW KNOWN OR HEREAFTER DEVISED, FOR ETERNITY, AND YOU RELEASE DARKSIDE PRODUCTIONS INC. , ITS SUCCESSORS, ASSIGNS AND LICENSEES FROM ANY LIABILITY WHATSOEVER OF ANY NATURE.
DO NOT ENTER THIS AREA IF YOU DO NOT WISH TO BE SUBJECT TO THE FOREGOING.